Slowness or delays in bot responses

We identified that customers were experiencing slow bot response times, with delays ranging from 10 seconds to a full minute. The technical team mobilized to validate the issue and investigate the environment's logs. We performed a rollback of the application update that had been intended to improve the platform. We appreciate everyone's patience and cooperation while we addressed this situation.

We have identified that customers may be experiencing slowness or delays in bot responses, with response times ranging from 10 seconds to one minute. Our technical teams have identified a recent update that may be linked to this issue and have already begun the process of rolling it back. We continue to monitor the environment to ensure service stability. We are actively working on the incident and will keep you informed. The next update will be sent within 30 minutes, or sooner if there are significant developments.