Outage in TalkingPoints
TalkingPoints support unavailable: 3rd party communication tool is down
Resolved MinorIncident Report
TalkingPoints support is currently unavailable because Intercom, the third-party application used to answer questions from end users, is not functioning as expected. Please note that TalkingPoints remains fully operational and unaffected. We sincerely apologize for this inconvenience and will provide updates as we have them.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 01/09/2026 11:53PM
Intercom, the third-party communication application, has marked this issue has resolved. All support operations have resumed. Again, TalkingPoints remains fully operational and unaffected. Questions? Please reach out to partnersupport@talkingpts.org
MONITORING
about 1 month ago - at 01/09/2026 11:52PM
We are continuing to monitor for any further issues.
MONITORING
about 1 month ago - at 01/09/2026 08:59PM
The third-part application, Intercom, has implemented a fix, and the application is again available. Intercom is currently monitoring this fix. Again, TalkingPoints remains fully operational and unaffected. The Support Team is resuming replies to end user inquiries. Questions? Please reach out to partnersupport@talkingpts.org
INVESTIGATING
about 1 month ago - at 01/09/2026 08:56PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 01/09/2026 08:17PM
TalkingPoints support is currently unavailable because Intercom, the third-party application used to answer questions from end users, is not functioning as expected. Please note that TalkingPoints remains fully operational and unaffected. We sincerely apologize for this inconvenience and will provide updates as we have them.
Latest TalkingPoints outages
Issue Toggling Between School and Teacher Mode - 2 months ago
Some messages taking several minutes to send - 4 months ago
10/20/25 AWS Outage Impacting TalkingPoints Features - 4 months ago
Attendance dashboard displaying incorrect stats - 4 months ago
Inconsistent teacher email notification delivery - 4 months ago
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