Service Disruption Impacting Down Payments

Dear valued merchants and customers,

The issue affecting OTP delivery and app login has been fully resolved. Customers can now log in, place online and in-store orders, and complete their down payments successfully.

All services are operating normally, and no further impact has been observed. We will continue monitoring to ensure stability.

We apologise for the inconvenience and appreciate your patience.

Best Regards
Tamara

Dear valued merchants and customers,

Our checkout and down-payment services have fully recovered, and customers can now place orders and complete their down payments successfully.

The remaining impact is to app login, where customers may continue to experience delays in receiving OTPs. In-store purchases may also remain affected, as customers are required to log in to complete their down payments.

Our engineering teams are actively working to restore the login service as quickly as possible. We apologise for the inconvenience and will continue to provide updates.

Best Regards
Tamara

Dear valued merchants and customers,

Our investigation has confirmed that all customers requiring an OTP are experiencing delays, preventing them from logging in and completing their down payments. Customers who are already logged in can continue to complete their down payments.

The issue is not yet fully resolved. Our engineering teams remain actively engaged and are making every effort to restore the service as quickly as possible.

We apologise for the inconvenience and will continue to provide updates as we make progress.

Best Regards
Tamara

Dear valued merchants and customers,

We are currently experiencing an issue that is preventing customers from completing downpaymet, which may affect customer experiencing.

Our teams are investigating and working to restore service as quickly as possible. We will post an update as soon as we have more information.

We apologise for the inconvenience and keep you posted

Regards, Tamara