Outage in Tango Card
Primary Order System Suffering Slowdown
Resolved MajorIncident Report
As of around 9:30 am Pacific a slowdown in our order systems causing many errors in our processing system. This issue is identified.
Components affected
Tango Card RaaS API v2 - Production Tango Card Rewards Genius - Production Tango Card Reward Link - ProductionNeed to monitor Tango Card outages?
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 04/02/2024 06:34PM
The issue is resolved now. Select orders that failed between 9:30-11:30am PST can be retried and should go through successfully.
IDENTIFIED
over 1 year ago - at 04/02/2024 05:05PM
The issue has been identified and a fix is being implemented.
MONITORING
over 1 year ago - at 04/02/2024 05:00PM
A fix is in, and we are monitoring. Processing appears to be back to normal flows.
IDENTIFIED
over 1 year ago - at 04/02/2024 04:58PM
As of around 9:30 am Pacific a slowdown in our order systems causing many errors in our processing system. This issue is identified.
Latest Tango Card outages
Multiple orders being deferred - 27 days ago
Portal log-in issues - 28 days ago
Disbursement Link Issues - about 2 months ago
Tango Portal - Left-hand navigation menu - about 2 months ago
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