Outage in Tango Card
Primary Order System Suffering Slowdown
Resolved MajorIncident Report
As of around 9:30 am Pacific a slowdown in our order systems causing many errors in our processing system. This issue is identified.
Components affected
Tango Card RaaS API v2 - Production Tango Card Rewards Genius - Production Tango Card Reward Link - ProductionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 04/02/2024 06:34PM
The issue is resolved now. Select orders that failed between 9:30-11:30am PST can be retried and should go through successfully.
IDENTIFIED
about 2 years ago - at 04/02/2024 05:05PM
The issue has been identified and a fix is being implemented.
MONITORING
about 2 years ago - at 04/02/2024 05:00PM
A fix is in, and we are monitoring. Processing appears to be back to normal flows.
IDENTIFIED
about 2 years ago - at 04/02/2024 04:58PM
As of around 9:30 am Pacific a slowdown in our order systems causing many errors in our processing system. This issue is identified.
Latest Tango Card outages
Customers experiencing Supplier Issues - about 1 month ago
Receiving 422 error codes when placing orders - about 2 months ago
Tango API credentials are not visible in the Portal for users with custom roles - about 2 months ago
Tango Portal Login Issues - about 2 months ago
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