Outage in TapClicks
Customers on BigData Package Dashboard Disruption
Resolved Minor
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Outage Details
Components affected
TapClicks TapAnalytics/TapReportsLatest Updates ( sorted recent to last )
After carefully monitoring, all customers are stable with the fix done by the BigData provider yesterday.
This incident is now resolved. Please reach out to support@tapclicks.com if you are still observing any issues.
Thank you,
The TapClicks Team
Update:
Our BigData engine provider has implemented a fix on their end. Customers hosted on BigData servers are being restored, and we are seeing a significant improvement in dashboard performance.
We will continue to closely monitor performance in collaboration with the provider to ensure stability moving forward.
We have identified that there is incident going on with one of our provider is impacting clients on the BigData package.
We are working closely with the provider to get the service back ASAP.
This is a global incident that was reported by the BigData data engine provider.
This is impacting TapAnalytics and TapReport among other services.
Customers not on BigData packages are not impacted.
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