Data latency for clients on our Big Data Package

Widgets on instances on our Big Data Package should now reflect the latest information that we have. However, due to the issue we encountered earlier today, the data load process (fetches) for some data sources, including Google Analytics 4, was impacted on certain instances on the Big Data Package. Our team has relaunched impacted fetches. If any of your fetches were impacted by this issue, this would be visible on our Data Load Status screen, so you can check or reach out to our Support Team if you need more specific information.

We encountered technical difficulties with an external vendor overnight, and this has impacted access to data for clients on our Big Data Package, where widgets were not loading. This has been restored, but data that we have loaded earlier today has not been fully synced to the Big Data Package provider yet, so clients on that package may see slightly outdated data on their widgets. We expect this to be resolved within a few hours, and will provide another update then. We apologize for the inconvenience.