Outage in Taplytics

Elevated Response Times

Resolved Major
December 13, 2024 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating an issue causing elevated response times across all SDK and API endpoints.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 12/14/2024 03:25AM

This incident has been resolved

MONITORING 3 months ago - at 12/14/2024 12:00AM

Services appear to be back to normal, we will continue to monitor

MONITORING 3 months ago - at 12/13/2024 11:51PM

A fix has been implemented and we are monitoring as response times and error rates normalize

IDENTIFIED 3 months ago - at 12/13/2024 11:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 12/13/2024 11:05PM

The issue has been identified as a database latency issue and we are working on a resolution

MONITORING 3 months ago - at 12/13/2024 10:59PM

A fix has been implemented and the response times are starting to normalize.

IDENTIFIED 3 months ago - at 12/13/2024 10:56PM

The issue has been identified as a database latency issue and we are working on a resolution

INVESTIGATING 3 months ago - at 12/13/2024 10:41PM

We are currently investigating an issue causing elevated response times across all SDK and API endpoints.

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