Outage in Taplytics

Elevated Response Times

Resolved Major

December 13, 2024 - Started about 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an issue causing elevated response times across all SDK and API endpoints.

Components affected

Taplytics .com Taplytics Experiments Taplytics Feature Flags Taplytics Push Notifications Taplytics REST API

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 12/14/2024 03:25AM

This incident has been resolved

MONITORING about 1 year ago - at 12/14/2024 12:00AM

Services appear to be back to normal, we will continue to monitor

MONITORING about 1 year ago - at 12/13/2024 11:51PM

A fix has been implemented and we are monitoring as response times and error rates normalize

IDENTIFIED about 1 year ago - at 12/13/2024 11:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 12/13/2024 11:05PM

The issue has been identified as a database latency issue and we are working on a resolution

MONITORING about 1 year ago - at 12/13/2024 10:59PM

A fix has been implemented and the response times are starting to normalize.

IDENTIFIED about 1 year ago - at 12/13/2024 10:56PM

The issue has been identified as a database latency issue and we are working on a resolution

INVESTIGATING about 1 year ago - at 12/13/2024 10:41PM

We are currently investigating an issue causing elevated response times across all SDK and API endpoints.

Latest Taplytics outages

Elevated Response Times - about 1 year ago

Minor Push Notification Delays - almost 2 years ago

Elevated error rates and response times on Taplytics APIs - almost 2 years ago

Degraded User Insights - almost 2 years ago

Degraded User Insights and Push Performance - about 2 years ago

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