Outage in Tavus
Choppiness in Video Streaming
Resolved MinorIncident Report
Customers may notice occasional dips in frame rate during CVI conversations with phoenix-3 replicas. This degradation does not occur in every conversation. We are investigating and will update once this has been resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/31/2025 05:09PM
The root cause was identified and a patch was push to production. Occasional dips in FPS have been resolved for phoenix-3 models.
INVESTIGATING
11 months ago - at 05/30/2025 01:37PM
Customers may notice occasional dips in frame rate during CVI conversations with phoenix-3 replicas. This degradation does not occur in every conversation. We are investigating and will update once this has been resolved.
Latest Tavus outages
Intermittent Call Connection Issues - 2 days ago
Replica takes longer to join in some conversations - 5 days ago
Elevated Error Rate When Joining Conversations - 9 days ago
Conversations not properly initiating - 14 days ago
Some conversations slow to boot - 16 days ago
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