Outage in Tavus
Conversations not properly initiating
Resolved MinorIncident Report
Summary AI Generated
Tavus experienced a 23-minute incident where conversation requests succeeded but replicas failed to properly join due to GPU-level issues caused by a sub-provider's AWS instance outage. The Conversational Video Interface was affected, with some conversations that were routed to the impacted provider unable to join properly. Traffic was automatically rerouted to restore normal functionality within SLA parameters.
Conversations requests are succeeding, but encountering issues at the GPU level which are causing replicas to not properly join
Components affected
Tavus Conversational Video InterfaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 04/05/2026 10:56PM
This incident has been resolved.
MONITORING
14 days ago - at 04/05/2026 10:55PM
A sub GPU provider has encountered a <10 minute outage involving their AWS instance. Traffic was automatically rerouted, although some conversations which were already sent to this provider did not properly join.
All traffic is now performing within SLA, and we're continuing to monitor.
INVESTIGATING
14 days ago - at 04/05/2026 10:36PM
Conversations requests are succeeding, but encountering issues at the GPU level which are causing replicas to not properly join
Latest Tavus outages
Intermittent Call Connection Issues - 2 days ago
Replica takes longer to join in some conversations - 5 days ago
Elevated Error Rate When Joining Conversations - 9 days ago
Some conversations slow to boot - 16 days ago
Some conversations not initiating - 24 days ago
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