Outage in Tavus
Some conversations not initiating
Resolved MajorIncident Report
Summary AI Generated
Tavus experienced a major incident where some conversations were failing to initiate, affecting the Conversational Video Interface. The service team identified the root cause and implemented a fix, with conversations returning to normal operation after 34 minutes, though some experienced higher-than-usual startup times during recovery.
We are currently investigating
Components affected
Tavus Conversational Video InterfaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 03/26/2026 09:55PM
All conversations are now operating normally and the system is stable.
MONITORING
24 days ago - at 03/26/2026 09:42PM
Conversations are now starting normally. Some conversations may still experience higher-than-usual startup times. We’re continuing to monitor the situation closely.
MONITORING
24 days ago - at 03/26/2026 09:40PM
We are continuing to monitor for any further issues.
MONITORING
24 days ago - at 03/26/2026 09:40PM
We’ve identified the root cause of the issue and are actively monitoring the conversations.
INVESTIGATING
24 days ago - at 03/26/2026 09:30PM
We are currently investigating
Latest Tavus outages
Intermittent Call Connection Issues - 2 days ago
Replica takes longer to join in some conversations - 5 days ago
Elevated Error Rate When Joining Conversations - 9 days ago
Conversations not properly initiating - 14 days ago
Some conversations slow to boot - 16 days ago
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