Delays in email deliveries to @gmail.com mailboxes

We're no longer seeing general issues delivering to gmail based domains. If you are still seeing issues, please contact us in live chat or at support@tawk.to

We are continuing to monitor for any further issues.

We are starting to slowly roll out new sender domain for transactional emails as we continue work on improving our sender reputation.

Our engineers are working to establish a new sender domain for transactional emails such as tickets. By doing so we are looking to separate sender reputations for notifications and transactional emails.

Our engineers have updated handling of DMARC records to help improve and separate reputation of individual property specific sender domains.

We're still experiencing heavy rate-limiting when sending to GMail based domains and GMail itself. Our engineering team is in contact with our google account managers looking for potential solutions. In the mean time we're restricting deliveries of chat transcript emails to @gmail.com domains to prioritize ticket deliveries

We've deployed additional outbound email servers to increase sending capacity

Our team has identified source of large volume of unsolicited emails being generated that caused queue buildup.
Offending senders have been suspended indefinitely and pending emails form those senders has been dropped from outbound email queue.

We've identified issue in our email infrastructure that is causing deliveries to @gmail.com domains to be delayed