Temporary service disruption for selling support in Taiwan

This incident has been resolved.

Our team has successfully shipped a fix that resolves the issue impacting selling to students in Taiwan. Billing addresses in Taiwan are now fully supported again, and transactions should process as expected. We’ll continue to monitor performance closely to ensure stability.

Monitoring - Our team has successfully shipped a fix that resolves the issue impacting selling to students in Taiwan. Billing addresses in Taiwan are now fully supported again, and transactions should process as expected. We’ll continue to monitor performance closely to ensure stability.

Investigating - Our team has begun testing a fix to resolve the root cause of the problem. We're working as quickly as we can to release the fix to unblock selling support for students in Taiwan. We expect the fix to go live no later than during the week of the 27th. We appreciate your patience and understanding.

Our team has identified the root cause of problem that is impacting our platform’s ability to support selling to students in Taiwan, and is working as quickly as possible to test and deploy a fix. We appreciate your patience and understanding.

Upate 10/13: Our team has identified an issue that is impacting our platform’s ability to support selling to students in Taiwan. As a result, Taiwan will not be available as a supported country for a billing address. We’re working as quickly as possible to investigate and resolve the issue. Thank you for your patience.

Our team has identified an issue that is impacting our platform’s ability to support selling to students in Taiwan. As a result, Taiwan will not be available as a supported country for a billing address. We’re working as quickly as possible to investigate and resolve the issue. Thank you for your patience.