Outage in Teachable

Temporary service disruption for selling support in Taiwan

Major
October 02, 2025 - Started 28 days ago
Official incident page

Incident Report

Our team has identified an issue that is impacting our platform’s ability to support selling to students in Taiwan. As a result, Taiwan will not be available as a supported country for a billing address. We’re working as quickly as possible to investigate and resolve the issue. Thank you for your patience.

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Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 10/27/2025 08:34PM

Our team has successfully shipped a fix that resolves the issue impacting selling to students in Taiwan. Billing addresses in Taiwan are now fully supported again, and transactions should process as expected. We’ll continue to monitor performance closely to ensure stability.

MONITORING 3 days ago - at 10/27/2025 08:34PM

Monitoring - Our team has successfully shipped a fix that resolves the issue impacting selling to students in Taiwan. Billing addresses in Taiwan are now fully supported again, and transactions should process as expected. We’ll continue to monitor performance closely to ensure stability.

INVESTIGATING 13 days ago - at 10/17/2025 07:24PM

Investigating - Our team has begun testing a fix to resolve the root cause of the problem. We're working as quickly as we can to release the fix to unblock selling support for students in Taiwan. We expect the fix to go live no later than during the week of the 27th. We appreciate your patience and understanding.

INVESTIGATING 17 days ago - at 10/13/2025 08:58PM

Our team has identified the root cause of problem that is impacting our platform’s ability to support selling to students in Taiwan, and is working as quickly as possible to test and deploy a fix. We appreciate your patience and understanding.

IDENTIFIED 17 days ago - at 10/13/2025 08:41PM

Upate 10/13: Our team has identified an issue that is impacting our platform’s ability to support selling to students in Taiwan. As a result, Taiwan will not be available as a supported country for a billing address. We’re working as quickly as possible to investigate and resolve the issue. Thank you for your patience.

IDENTIFIED 28 days ago - at 10/02/2025 07:06PM

Our team has identified an issue that is impacting our platform’s ability to support selling to students in Taiwan. As a result, Taiwan will not be available as a supported country for a billing address. We’re working as quickly as possible to investigate and resolve the issue. Thank you for your patience.

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