Outage in Teachable

Transaction Earnings are not being calculated properly

Resolved Minor

January 09, 2026 - Started 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware of an issue impacting calculating transaction earnings, causing some transactions to report $0 in earnings. Transactions are being processed normally and the correct earnings will be resolved when we fix the issue. We are investigating the root cause and will update this status once we have identified the issue.

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 01/09/2026 06:22PM

This incident has been resolved.

MONITORING 2 months ago - at 01/09/2026 04:05PM

A fix has been implemented and we are monitoring the results. On teachable:pay, some earnings from the last 24 hours have been delayed, but will be transferred by the end of the day.

INVESTIGATING 2 months ago - at 01/09/2026 03:04PM

We are aware of an issue impacting calculating transaction earnings, causing some transactions to report $0 in earnings.

Transactions are being processed normally and the correct earnings will be resolved when we fix the issue. We are investigating the root cause and will update this status once we have identified the issue.

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