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Outage in Teaching Strategies

Tadpoles Degraded Performance

Resolved Minor
April 04, 2024 - Started about 2 years ago - Lasted 1 day
Official incident page

Incident Report

Realtime connections for the Tadpoles admin dashboard are intermittently failing due to a third party provider issue. This results in the dashboard not loading fully until the connection can be made. There is no impact to the mobile applications
Components affected
Teaching Strategies Tadpoles

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 04/05/2024 09:32PM

This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.

MONITORING about 2 years ago - at 04/05/2024 04:03PM

We are continuing to monitor the resolution from our third-party provider. Tadpoles dashboard is now operating as expected. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues

MONITORING about 2 years ago - at 04/05/2024 07:05AM

Our third-party provider has provided a fix for the functionality affecting the Tadpoles Admin Dashboard. We are now monitoring the resolution.

IDENTIFIED about 2 years ago - at 04/04/2024 09:12PM

Realtime connections for the Tadpoles admin dashboard are intermittently failing due to a third party provider issue. This results in the dashboard not loading fully until the connection can be made. There is no impact to the mobile applications

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