Outage in Teaching Strategies

Platform Performance Issue

Resolved Minor
June 20, 2025 - Started about 13 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

Some users are experiencing issues with login to the Smart Teach platform. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
Components affected
Teaching Strategies Report Area Teaching Strategies Family Area Teaching Strategies Administration Area Teaching Strategies Library Area Teaching Strategies Teach Area Teaching Strategies Assess Area Teaching Strategies Develop Area
Latest Updates ( sorted recent to last )
RESOLVED about 10 hours ago - at 06/20/2025 10:11PM

This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.

IDENTIFIED about 11 hours ago - at 06/20/2025 09:21PM

We are seeing recovery in platform response times. Our team is continuing work to address data update delays.

IDENTIFIED about 12 hours ago - at 06/20/2025 08:10PM

Users are experiencing intermittent high response times across the platform resulting in delays for logins and most areas of Smart Teach. Admins are also experiencing delays with updates in the administration tool. We have identified the issue and are working on a resolution.

INVESTIGATING about 13 hours ago - at 06/20/2025 07:12PM

Some users are experiencing issues with login to the Smart Teach platform. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

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Degraded Performance - Assess - 2 months ago
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SmartTeach Partial Outage - 4 months ago

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