Outage in Teaching Strategies

Platform Performance Issue - SmartTeach

Resolved Major
August 21, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

The SmartTeach platform is currently experiencing degraded performance. We are investigating the root cause of the issue and will provide more information as soon as possible.
Components affected
Teaching Strategies Report Area Teaching Strategies Family Area Teaching Strategies Administration Area Teaching Strategies Quorum Teaching Strategies The Hub Teaching Strategies Library Area Teaching Strategies Teach Area Teaching Strategies Assess Area Teaching Strategies Develop Area

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/21/2025 09:15PM

This incident has been resolved.

MONITORING 3 months ago - at 08/21/2025 07:47PM

Our upstream provider reports that the issue is resolved. We have confirmed that SmartTeach availability and performance is now fully restored. We are continuing to monitor closely.

IDENTIFIED 3 months ago - at 08/21/2025 07:21PM

Our upstream provider is continuing to work on the issue, they report that a fix is being implemented. We We will continue to provide updates as we receive them.

IDENTIFIED 3 months ago - at 08/21/2025 06:14PM

We have identified the issue as an upstream provider. We will continue to provide updates as we receive them.

INVESTIGATING 3 months ago - at 08/21/2025 05:32PM

The SmartTeach platform is currently experiencing degraded performance. We are investigating the root cause of the issue and will provide more information as soon as possible.

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