Outage in Teaching Strategies

Platform Status - SmartTeach

Resolved Major
September 17, 2025 - Started about 2 months ago - Lasted about 9 hours
Official incident page

Incident Report

A subset of users who leverage SSO login are currently experiencing issues logging in. We are investigating the root cause of the issue and will provide more information as soon as possible.
Components affected
Teaching Strategies The Hub Teaching Strategies Report Area Teaching Strategies Family Area Teaching Strategies Administration Area Teaching Strategies Quorum Teaching Strategies Library Area Teaching Strategies Teach Area Teaching Strategies Assess Area Teaching Strategies Develop Area

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/17/2025 11:50PM

Clever has resolved their issue and we are seeing no further issues with Clever SSO logins.

IDENTIFIED about 2 months ago - at 09/17/2025 08:20PM

We have identified the issue and it is affecting only users that rely on Clever SSO for login. Clever has acknowledged the issue but has provided no timeline for resolution. We will share updates as we receive them from Clever.

INVESTIGATING about 2 months ago - at 09/17/2025 02:42PM

A subset of users who leverage SSO login are currently experiencing issues logging in. We are investigating the root cause of the issue and will provide more information as soon as possible.

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