Outage in Team Software EMEA

Timegate Employee App Errors

Resolved Minor

September 30, 2024 - Started over 1 year ago - Lasted about 1 month

Incident Report

Dear Customer We are aware of an intermittent issue with the Timegate Employee App which means employees may receive an error when attempting to book on/off. This isn't affecting all calls and so employees will be able to book on/off by reattempting a short time after. We are working internally to resolve this as soon as possible. If you would like to discuss this further, please contact our Support Team who will be happy to assist you. Regards, Support Team Phone: +44 (0) 370 626 0400 Email: support.emea@workwave.com

Components affected

Team Software EMEA Tg Mobile

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Latest Team Software EMEA outages

Issues Booking ON/OFF on Timegate Mobile for some users - about 1 year ago

Platform Outage - about 1 year ago

International Clockin Numbers Not Connecting - about 1 year ago

Duplicate Data in Timegate - about 1 year ago

Unable to access Servicetrac - about 1 year ago

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