Outage in Teamleader

Download links blocked by antivirus (Avast & AVG)

Resolved Minor
December 05, 2022 - Started almost 3 years ago - Lasted about 15 hours
Official incident page

Need to monitor Teamleader outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Teamleader, and never miss an outage again.
Start Free Trial

Outage Details

Download links for documents created in Teamleader Focus seem to be blocked by antiviruses AVG & Avast. We are looking into the issue to solve this asap. Temporary solution: - Disable the antivirus program to download the files from Teamleader Focus. - Manually whitelist https://teamleader.s3.eu-west-1.amazonaws.com/TL_uploaded_files/ (Find out more here: https://support.avast.com/en-us/article/antivirus-scan-exclusions/#s-13281-machiel)
Components affected
Teamleader
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/06/2022 07:34AM

This incident has been resolved.

MONITORING almost 3 years ago - at 12/05/2022 06:12PM

Our development team was able to implement a fix. You should be able to download documents from Teamleader Focus again. We will keep a close eye if further issues may occur. We thank you for your patience.

If you are still experiencing issues you can contact our support team via the following link: https://support.teamleader.eu/en/support/tickets/new

IDENTIFIED almost 3 years ago - at 12/05/2022 04:50PM

Download links for documents created in Teamleader Focus seem to be blocked by antiviruses AVG & Avast. We are looking into the issue to solve this asap.

Temporary solution:
- Disable the antivirus program to download the files from Teamleader Focus.
- Manually whitelist https://teamleader.s3.eu-west-1.amazonaws.com/TL_uploaded_files/ (Find out more here: https://support.avast.com/en-us/article/antivirus-scan-exclusions/#s-13281-machiel)

Latest Teamleader outages

Slowness in Teamleader Focus - 13 days ago
General issue when sending invoices via the Peppol network - 24 days ago
Email Delivery Issues to some email providers - 3 months ago
Issue with tickets in Teamleader Focus' Shared Inbox - 4 months ago
Segments not visible in Teamleader Focus - 10 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook