Outage in Teampay

SVB Spend Suspended

Resolved Major
March 13, 2023 - Started about 2 years ago - Lasted 1 day
Official incident page

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Outage Details

Customers with SVB funding sources: While the government announced that access to funds will be available starting Monday, March 13, new cards will not be provisioned and card transactions on existing cards may decline as these funds get back up and running. Please reach out to support@teampay.co or your Customer Success Manager to discuss alternative funding options.
Components affected
Teampay External: SVB
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/14/2023 02:57PM

Customers with SVB funding sources: Yesterday, Silicon Valley Bank (SVB) announced that all depositors will have access to their money beginning Monday Mar 13, 2023.

While SVB works to release funds to your SVB account, you may still be experiencing card declines.

Please contact your Customer Success Manager or our support teams at support@teampay.co if you have any questions.

IDENTIFIED about 2 years ago - at 03/13/2023 02:18PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 03/13/2023 02:17PM

Customers with SVB funding sources: While the government announced that access to funds will be available starting Monday, March 13, new cards will not be provisioned and card transactions on existing cards may decline as these funds get back up and running. Please reach out to support@teampay.co or your Customer Success Manager to discuss alternative funding options.

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