Outage in Telesign

Quality degradation - Australia (AU) Multiple Operators - 12/25/24

Resolved Minor
December 26, 2024 - Started 10 months ago - Lasted about 6 hours
Official incident page

Incident Report

Date: 12/25/24 Start Time: 08:33 PM PST End Time: Ongoing Summary: We currently experience quality degradation toward Australia (AU) Multiple Operators. Customers that send SMS messages to Australia (AU) users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.
Components affected
Telesign Operator Alerts

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/26/2024 11:08AM

Date: 12/25/24
Start Time: 08:33 PM PST
End Time: 03:00 AM PST 12/26/26

We received notification that the network quality degradation toward Australia (AU) Multiple Operators is resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

IDENTIFIED 10 months ago - at 12/26/2024 05:38AM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 12/26/2024 05:28AM

Date: 12/25/24
Start Time: 08:33 PM PST
End Time: Ongoing

Summary:
We currently experience quality degradation toward Australia (AU) Multiple Operators. Customers that send SMS messages to Australia (AU) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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