Outage in Telesign

Quality degradation - Australia (AU) Multiple Operators - 12/25/24

Resolved Minor
December 26, 2024 - Started 11 months ago - Lasted about 6 hours
Official incident page

Incident Report

Date: 12/25/24 Start Time: 08:33 PM PST End Time: Ongoing Summary: We currently experience quality degradation toward Australia (AU) Multiple Operators. Customers that send SMS messages to Australia (AU) users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.
Components affected
Telesign Operator Alerts

Need to monitor Telesign outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/26/2024 11:08AM

Date: 12/25/24
Start Time: 08:33 PM PST
End Time: 03:00 AM PST 12/26/26

We received notification that the network quality degradation toward Australia (AU) Multiple Operators is resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

IDENTIFIED 11 months ago - at 12/26/2024 05:38AM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 12/26/2024 05:28AM

Date: 12/25/24
Start Time: 08:33 PM PST
End Time: Ongoing

Summary:
We currently experience quality degradation toward Australia (AU) Multiple Operators. Customers that send SMS messages to Australia (AU) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Latest Telesign outages

Operator Alert - Cameroon (CM) - Orange Cameroun S.A. (624/02) - 11/29/25 - about 12 hours ago
Operator Alert - Nigeria (NG) - 9Mobile (Etisalat) (621/60) - 11/28/25 - about 23 hours ago
2-Way service interruptions - Belgium (BE) - Multiple MNOs - 1 day ago
Quality degradation - US Operator - Multiple Operators Quality degradation - 11/28/25 - 1 day ago
Operator Alert - Venezuela (VE) - Telecomunicaciones Movilnet C.A. (734/06) - 11/28/25 - 1 day ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook