Outage in Telesign

Service Alert - Quality degradation - United States - 2/19/25

Resolved Minor
February 19, 2025 - Started 3 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Issue: US Quality degradation Date: 2/19/25 Start Time: 9:35 AM PST End Time: Ongoing Summary: We currently experience quality degradation toward US. Customers that send SMS messages may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 02/19/2025 08:52PM

Start Time: 9:35 AM PST - 02/19/25
End Time: 10:01 AM PST - 02/19/25

We received notification that the network issues previously reported toward multiple operators - United States (US) have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00954893

INVESTIGATING 3 days ago - at 02/19/2025 05:47PM

Issue: US Quality degradation

Date: 2/19/25
Start Time: 9:35 AM PST
End Time: Ongoing

Summary:
We currently experience quality degradation toward US. Customers that send SMS messages may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

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