Outage in Telesign

Operator Service Alert - Brazil (BR) - Algar (724/07;32;33;34) - 03/14/25

Resolved Minor
March 14, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Issue: Operator - Algar (724/07;32;33;34) Quality degradation Start Time: 06:00am PST - 03/14/25 End Time: Ongoing Summary: We received notification that Algar (724/07;32;33;34) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 00964938
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/14/2025 05:28PM

Start Time: 06:00am PST - 03/14/25
End Time: 09:12am PST - 03/14/25

Summary:
We received notification that the network issues previously reported by Algar (724/07;32;33;34) from Brazil (BR) have been resolved. Algar (724/07;32;33;34) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

SF 00964931

INVESTIGATING about 2 months ago - at 03/14/2025 01:26PM

Issue: Operator - Algar (724/07;32;33;34) Quality degradation

Start Time: 06:00am PST - 03/14/25
End Time: Ongoing

Summary:

We received notification that Algar (724/07;32;33;34) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 00964938

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