Outage in Telesign
Phone ID Sim Swap, Contact Match and Subscriber Status Service Alert - United States
Resolved MinorIncident Report
Summary AI Generated
Telesign's Phone ID services (Sim Swap, Contact Match, and Subscriber Status) experienced issues in the United States starting at 10:00 PM PDT on April 14th, causing delays for users. The incident was caused by problems with a partner service and lasted approximately 14 hours until resolution at 12:00 PM PDT on April 15th. All affected services returned to normal functioning once the partner issue was resolved.
Date: 04/14/26
Start Time: 10:00 PM PDT
End Time: Ongoing
We received notification from our partner that Sim Swap, Contact Match, and Subscriber Status are currently having issues in United States, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
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RESOLVED
1 day ago - at 04/15/2026 05:59PM
Date: 04/14/26
Start Time: 10:00 PM PDT
End Time: 12:00 PM PDT
We received notification from our partner that the issue previously noticed in United States has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
IDENTIFIED
2 days ago - at 04/15/2026 06:46AM
Date: 04/14/26
Start Time: 10:00 PM PDT
End Time: Ongoing
We received notification from our partner that Sim Swap, Contact Match, and Subscriber Status are currently having issues in United States, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
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