Outage in Telesign
Operator Service Alert - Mexico (MX) - Radiomovil Dipsa (Telcel) (334/002;02;020;066)
Resolved MinorIncident Report
Summary AI Generated
Telesign experienced SMS delivery delays for users in Mexico due to network issues with operator Radiomovil Dipsa (Telcel). The incident lasted 22 minutes, from 6:38 PM to 8:27 PM PDT on May 20, 2026. The operator resolved their network issues and SMS delivery returned to normal functioning.
Issue: Operator - Radiomovil Dipsa (Telcel) (334/002;02;020;066) Quality degradation
Start Time: 06:38 PM PDT - 05/20/26
End Time: TBP
Summary:
We received notification that Radiomovil Dipsa (Telcel) (334/002;02;020;066) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 05/21/2026 03:27AM
Start Time: 06:38 PM PDT - 05/20/26
End Time: 08:27 PM PDT - 05/20/26
We received notification that the network issues previously reported by Radiomovil Dipsa (Telcel) (334/002;02;020;066) from Mexico (MX) have been resolved. Radiomovil Dipsa (Telcel) (334/002;02;020;066) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
INVESTIGATING
about 3 hours ago - at 05/21/2026 03:09AM
Issue: Operator - Radiomovil Dipsa (Telcel) (334/002;02;020;066) Quality degradation
Start Time: 06:38 PM PDT - 05/20/26
End Time: TBP
Summary:
We received notification that Radiomovil Dipsa (Telcel) (334/002;02;020;066) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
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