Outage in Telesign
Phone ID SimSwap, Contact Match and Number deactivation Service Alert - United Kingdom
Resolved MinorIncident Report
Summary AI Generated
Telesign's SimSwap, Contact Match, and Number deactivation services experienced issues in the United Kingdom due to a partner problem, causing delays for users accessing these services. The incident lasted approximately 70 hours, from 9:34 UTC on June 5th until 18:30 UTC on June 8th, 2026. The issue was resolved when Telesign's partner fixed the underlying problem, restoring normal service functionality.
Start Time: 9:34 UTC
End Time: Ongoing
We received notification from our partner that SimSwap, Contact Match and Number deactivation Service Alert is currently having issues in the United Kingdom, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 06/08/2026 08:57AM
Date: 06/05/2026
Start Time: 9:34 UTC
End Time: 18:30 UTC
We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
IDENTIFIED
4 days ago - at 06/05/2026 10:36AM
Start Time: 9:34 UTC
End Time: Ongoing
We received notification from our partner that SimSwap, Contact Match and Number deactivation Service Alert is currently having issues in the United Kingdom, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
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