Outage in Telesign
Quality degradation - United States (US) - Multiple Operators
Resolved MinorIncident Report
Summary AI Generated
Telesign experienced SMS delivery degradation affecting multiple US carriers, with messages facing delays or delivery failures. The incident lasted approximately 57 minutes on August 20, 2020, from 5:00 AM to 5:57 AM PDT. Full service was restored and all SMS delivery returned to normal upon resolution.
Issue: US - Multiple Operators - Quality degradation
Start Time: 12:00PM - 20/08/2020
End Time: Ongoing
Summary:
We currently experience quality degradation toward United States (US) Multiple Operators.
SMS messages towards these operator(s) may face delays or difficulties in delivery.
Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.
If you have any questions, please contact support@telesign.com.
SF 01223142
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RESOLVED
2 days ago - at 08/20/2026 01:36PM
Issue: US - Multiple Operators - Quality degradation - RESOLVED
Start Time: 05:00AM PDT - 20/08/2020
End Time: 05:57AM PDT - 20/08/2020
Summary:
We are no longer experiencing quality degradation toward United States (US) Multiple Operators.
End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We'd like to apologize for any inconvenience this may have caused.
If you have any questions, please contact support@telesign.com.
SF 01223142
INVESTIGATING
3 days ago - at 08/20/2026 12:12PM
Issue: US - Multiple Operators - Quality degradation
Start Time: 12:00PM - 20/08/2020
End Time: Ongoing
Summary:
We currently experience quality degradation toward United States (US) Multiple Operators.
SMS messages towards these operator(s) may face delays or difficulties in delivery.
Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.
If you have any questions, please contact support@telesign.com.
SF 01223142
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