Outage in Telesign
Possible Delays
Resolved MinorIncident Report
Summary AI Generated
Telesign experienced intermittent platform disruptions on September 6, 2026, causing delays in delivery for its Phone ID and SMS products. The active disruption lasted approximately 17 minutes (12:05–12:22 PM PDT), though the incident was monitored for around 1.6 hours in total. The service was fully restored, with the network operations team continuing to investigate the root cause of the network degradation.
Dear Customers and Partners,
We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery.
Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.
If you have any questions, please contact us at support@telesign.com.
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 09/06/2026 08:58PM
Dear Customers and Partners,
The disruption of service for our Phone ID and SMS products has now been resolved.
Date: 09/06/2026
Start Time: 12:05 PM PDT
End Time: 12:22 PM PDT
Our network operations team is still investigating the network degradation that caused the delay in SMS delivery. We will provide additional information once we have completed the investigation.
We sincerely apologize for the inconvenience this may have caused you. If you have any questions, please contact us at support@telesign.com.
INVESTIGATING
about 18 hours ago - at 09/06/2026 07:21PM
Dear Customers and Partners,
We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery.
Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.
If you have any questions, please contact us at support@telesign.com.
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