Outage in Telesign
Quality degradation - China (CN) - China Mobile (460/00;02;07;28;04;08) - 9/18/26
Resolved MinorIncident Report
Summary AI Generated
Telesign experienced SMS delivery degradation to China Mobile users in China lasting approximately 1.5 hours on September 18, 2026, from 9:52 AM to 11:24 AM PDT. The issue caused difficulties delivering messages to China Mobile subscribers across multiple network codes. The incident was resolved by 11:24 AM PDT.
Date: 9/18/26
Start Time: 9:52AM PDT
End Time: Ongoing
Summary:
We currently experience quality degradation toward Country China - China Mobile (460/00;02;07;28;04;08). Customers that send SMS messages to China Mobile users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 09/18/2026 06:26PM
Date: 9/18/26
Start Time: 9:52AM PDT
End Time: 11:24AM PDT
Summary:
The quality degradation affecting SMS delivery toward China Mobile users in China (460/00;02;07;28;04;08) has been resolved.
We apologize for any inconvenience caused and appreciate your patience and understanding during this service window.
If you have any questions, please contact us at support@telesign.com.
IDENTIFIED
about 11 hours ago - at 09/18/2026 05:06PM
Date: 9/18/26
Start Time: 9:52AM PDT
End Time: Ongoing
Summary:
We currently experience quality degradation toward Country China - China Mobile (460/00;02;07;28;04;08). Customers that send SMS messages to China Mobile users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
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