Outage in Telnyx
Degraded Wireless Data Sessions - IMSI 1 - Ashburn
Resolved MajorIncident Report
Summary AI Generated
Telnyx experienced degraded wireless data sessions affecting IMSI 1 subscribers roaming through their Ashburn site, with users experiencing failed session establishment and intermittent data connectivity for 1.7 hours. The issue was traced to stale proxy sessions created when Australian devices were temporarily routed through Ashburn during a Sydney Sparkle outage approximately 12 hours earlier. The problem resolved automatically when the system's TTL cleanup process removed these orphaned sessions, requiring no manual intervention.
We are investigating degraded wireless data sessions for IMSI 1 subscribers roaming through our Ashburn site. Affected subscribers may experience failed session establishment or intermittent data connectivity. Our team is actively investigating the root cause and will provide updates as more information becomes available.
Components affected
Telnyx Wireless CoreTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/21/2026 09:15AM
Root cause identified: No actual PGW session failure. During the Sydney Sparkle outage at ~19:00 UTC, Australian devices were temporarily routed through Ashburn LBO proxies. Once Sydney recovered, these sessions became stale. The proxy session drop 12 hours later was automatic TTL cleanup of these orphaned sessions. No action required.
INVESTIGATING
about 1 month ago - at 03/21/2026 07:38AM
We are investigating degraded wireless data sessions for IMSI 1 subscribers roaming through our Ashburn site. Affected subscribers may experience failed session establishment or intermittent data connectivity. Our team is actively investigating the root cause and will provide updates as more information becomes available.
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