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Outage in Telnyx

AI Assistants with Nova3 STT not functioning if Numerals or Smart Format is null

Resolved Minor
April 11, 2026 - Started 20 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Telnyx experienced an issue where AI Assistants using Nova3 speech-to-text (STT) stopped functioning when Numerals or Smart Format settings were null. The problem was identified and resolved with a fix implementation after 1.7 hours of service disruption.

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 04/11/2026 03:56PM

This incident has been resolved.

IDENTIFIED 20 days ago - at 04/11/2026 03:22PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 20 days ago - at 04/11/2026 02:14PM

We are currently investigating this issue.

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