Outage in Telnyx
Telnyx's Support AI Assistant (TAIA) - currently unavailable
Resolved Minor
September 25, 2026 - Started 1 day ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Telnyx's AI Support Assistant (TAIA) was unavailable for approximately 55 minutes, causing customers to receive error responses when attempting to interact via chat or email. Engineers identified the root cause and worked to restore the service. The incident was resolved and moved to monitoring status shortly after the root cause was identified.
Customers interacting with our AI Assistant widget through chat or email may observe error responses at this time, engineering teams are working to restore the service.
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 09/25/2026 03:18PM
Engineers have restored service and continue to monitor.
IDENTIFIED
1 day ago - at 09/25/2026 03:04PM
Engineers have identified the root cause and are working to restore Telnyx AI Assistants service.
INVESTIGATING
1 day ago - at 09/25/2026 03:00PM
Customers interacting with our AI Assistant widget through chat or email may observe error responses at this time, engineering teams are working to restore the service.
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