Outage in Telnyx
Email API messages rejected with gw_reject// injection_failed
Resolved Minor
October 12, 2026 - Started 2 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Telnyx's Email API experienced two outages — roughly one hour on October 9th and nearly two days from October 10th through October 12th — during which new send requests failed with a `gw_reject// injection_failed` error. Messages already queued before each outage were unaffected, but any new sends initiated during the outage periods were rejected. Service was restored on October 12th via a mitigation, with a permanent fix still in progress; affected customers can retry failed messages.
We are currently investigating this issue.
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MONITORING
2 days ago - at 10/12/2026 09:36AM
Email sending through the Telnyx Email API was unavailable during the following periods:
• 9th October, approximately 21:10–22:05 UTC.
• 10th October at approximately 22:15 UTC until 12th October at 09:25 UTC.
New send requests during these periods failed with gw_reject// injection_failed. Messages already queued before each interruption continued to be sent. Customers can retry messages that failed during the affected periods.
Service has been restored following a mitigation. We are monitoring stability and working on a permanent fix.
INVESTIGATING
2 days ago - at 10/12/2026 08:31AM
We are currently investigating this issue.
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