Outage in TelSmart

Text to Speech in MyTelSmart

Resolved Minor
July 07, 2025 - Started 4 months ago - Lasted 1 day

Incident Report

We would like to inform you that we are currently experiencing an issue with the text-to-speech feature in the MyTelSmart callflow builder, specifically when using the **female voice “Dena”** for **longer texts**.To ensure optimal performance and avoid interruptions, we recommend using the **male voice “Arnaud”** as a temporary alternative until the issue is resolved.We apologize for the inconvenience and appreciate your understanding. Our team is actively working on a fix.Best regards, The MyTelSmart Team
Components affected
TelSmart Internet

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Latest Updates ( sorted recent to last )
INVESTIGATING 4 months ago - at 07/07/2025 10:10AM

We would like to inform you that we are currently experiencing an issue with the text-to-speech feature in the MyTelSmart callflow builder, specifically when using the **female voice “Dena”** for **longer texts**.To ensure optimal performance and avoid interruptions, we recommend using the **male voice “Arnaud”** as a temporary alternative until the issue is resolved.We apologize for the inconvenience and appreciate your understanding. Our team is actively working on a fix.Best regards, The MyTelSmart Team

IDENTIFIED 4 months ago - at 07/07/2025 07:12PM

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