Outage in TelSmart
Text to Speech in MyTelSmart
Resolved Minor
July 07, 2025 - Started 10 months ago
- Lasted 1 day
Incident Report
We would like to inform you that we are currently experiencing an issue with the text-to-speech feature in the MyTelSmart callflow builder, specifically when using the **female voice “Dena”** for **longer texts**.To ensure optimal performance and avoid interruptions, we recommend using the **male voice “Arnaud”** as a temporary alternative until the issue is resolved.We apologize for the inconvenience and appreciate your understanding. Our team is actively working on a fix.Best regards, The MyTelSmart Team
Components affected
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INVESTIGATING
10 months ago - at 07/07/2025 10:10AM
We would like to inform you that we are currently experiencing an issue with the text-to-speech feature in the MyTelSmart callflow builder, specifically when using the **female voice “Dena”** for **longer texts**.To ensure optimal performance and avoid interruptions, we recommend using the **male voice “Arnaud”** as a temporary alternative until the issue is resolved.We apologize for the inconvenience and appreciate your understanding. Our team is actively working on a fix.Best regards, The MyTelSmart Team
IDENTIFIED
10 months ago - at 07/07/2025 07:12PM
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