Outage in Templafy

Service Degradation: Dynamic Slide Insertion Issues in PowerPoint in West Europe (Production 0)

Resolved Major
April 07, 2025 - Started 25 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We have identified an issue in the Dynamic slide insertion that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.
Components affected
Templafy Library & Dynamics
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 04/07/2025 06:30PM

The incident has been resolved, and further information will be provided in a postmortem shortly.

We apologize for the impact to affected customers.

MONITORING 25 days ago - at 04/07/2025 12:26PM

The engineering team has deployed a fix and confirmed that the issue, which impacted only a subset of customers in West Europe (Production0), has been successfully mitigated. We are actively monitoring the situation to ensure ongoing stability and performance and are closely observing the systems to prevent any further disruptions.

IDENTIFIED 25 days ago - at 04/07/2025 11:42AM

We have identified an issue in the Dynamic slide insertion that affects a subset of customers and are working towards a resolution.
Further updates will be posted here soon.

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