Outage in Templafy

Service degradation - Issues accessing Templafy One

Resolved Major
April 21, 2025 - Started 6 months ago - Lasted about 12 hours
Official incident page

Incident Report

We have identified an issue that affects a subset of customers and are working towards a resolution. Further updates will be posted here soon.
Components affected
Templafy WebApp

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/22/2025 07:21AM

The incident has been resolved, and all Azure services are now operating normally. A detailed postmortem will be shared shortly.

We apologize for the disruption and appreciate your patience.

MONITORING 6 months ago - at 04/21/2025 09:07PM

The incident has been successfully mitigated as a result of the Azure services coming back online, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.

IDENTIFIED 6 months ago - at 04/21/2025 07:25PM

We have identified an issue that affects all Templafy One customers. The first investigation points to specific Azure Services being degraded and this is causing Templafy One to be down. We are working with Microsoft towards a resolution.
Further updates will be posted here soon.

IDENTIFIED 6 months ago - at 04/21/2025 07:00PM

We have identified an issue that affects a subset of customers and are working towards a resolution.
Further updates will be posted here soon.

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