Outage in Templafy

Service degradation - Templafy Web add-ins Unavailable on Mac After Office 16.99 Update

Resolved Major

July 22, 2025 - Started 8 months ago - Lasted about 5 hours
Official incident page

Incident Report

We have identified an issue that affects a subset of customers and are working towards a resolution. After updating Office to version 16.99 on Mac, Templafy Web add-ins in Word, Excel, and PowerPoint are no longer accessible. Further updates will be posted here soon.

Components affected

Templafy Library & Dynamics

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 07/22/2025 02:31PM

Since this issue was caused by a recent Microsoft Office update, we have created a GitHub issue to bring it to Microsoft's attention. Until Microsoft addresses the problem, affected users can use the following workaround to fully resolve the Web Add-in loading issue:
https://support.templafy.com/hc/en-us/articles/29028257609501-Templafy-Web-Add-ins-no-longer-accessible-on-Mac-after-Microsoft-Office-update-16-99
We apologize for the impact to affected customers.

MONITORING 8 months ago - at 07/22/2025 11:29AM

The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.

IDENTIFIED 8 months ago - at 07/22/2025 09:35AM

We have identified an issue that affects a subset of customers and are working towards a resolution.
After updating Office to version 16.99 on Mac, Templafy Web add-ins in Word, Excel, and PowerPoint are no longer accessible.
Further updates will be posted here soon.

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