Outage in Tempo

Missing Tempo panel on Jira issue view

Minor
June 10, 2025 - Started 3 days ago
Official incident page

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Outage Details

We have reports from customers that are missing the Tempo panel on the Jira issue view. We are investigating the issue.
Components affected
Tempo Timesheets
Latest Updates ( sorted recent to last )
IDENTIFIED about 17 hours ago - at 06/12/2025 09:10AM

The fix for Tempo panel is in version 1.3.21-AC of Timesheets plugin and it has currently rolled out to many of our customers. This fixes the issue with Tempo panel, and the Log time option in the Jira issue. We are currently looking into a problem with Trackers and the "w" shortcut to open the log time dialog.

IDENTIFIED 1 day ago - at 06/11/2025 09:29AM

We applied a secondary fix to the Tempo panel problem and it is currently being rolled out by Atlassian. We're continuing to monitor the situation.

IDENTIFIED 3 days ago - at 06/10/2025 10:44AM

The issue has been identified. An update to the Tempo panel is being rolled out by Atlassian and the problem should resolve once the rollout is complete.

INVESTIGATING 3 days ago - at 06/10/2025 10:43AM

We have reports from customers that are missing the Tempo panel on the Jira issue view. We are investigating the issue.

Latest Tempo outages

Increase latency with integrations - 8 days ago
Production Incident (US) - 10 days ago
Production incident (EU) - about 1 month ago
Slow data sync with Jira - about 2 months ago
Outage in US and EU - 2 months ago

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