Outage in Tempo

Missing Tempo panel on Jira issue view

Resolved Minor
June 10, 2025 - Started 4 months ago - Lasted 6 days
Official incident page

Incident Report

We have reports from customers that are missing the Tempo panel on the Jira issue view. We are investigating the issue.
Components affected
Tempo Timesheets
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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/16/2025 10:04AM

This incident has been resolved.

MONITORING 4 months ago - at 06/13/2025 11:19AM

A new version (v1.3.22-AC) is now rolling out that resolves the issues when logging time via the Tempo panel and restores functionality for the “W” shortcut to open the Log Time dialog.

To check for updates, go to Jira Administration → Apps → Manage Apps, then expand the Timesheets module.

MONITORING 4 months ago - at 06/13/2025 08:54AM

Update – A new version (v1.3.22-AC) is now rolling out that resolves the issues when logging time via the Tempo panel and restores functionality for the “W” shortcut to open the Log Time dialog.

IDENTIFIED 4 months ago - at 06/12/2025 09:10AM

The fix for Tempo panel is in version 1.3.21-AC of Timesheets plugin and it has currently rolled out to many of our customers. This fixes the issue with Tempo panel, and the Log time option in the Jira issue. We are currently looking into a problem with Trackers and the "w" shortcut to open the log time dialog.

IDENTIFIED 4 months ago - at 06/11/2025 09:29AM

We applied a secondary fix to the Tempo panel problem and it is currently being rolled out by Atlassian. We're continuing to monitor the situation.

IDENTIFIED 4 months ago - at 06/10/2025 10:44AM

The issue has been identified. An update to the Tempo panel is being rolled out by Atlassian and the problem should resolve once the rollout is complete.

INVESTIGATING 4 months ago - at 06/10/2025 10:43AM

We have reports from customers that are missing the Tempo panel on the Jira issue view. We are investigating the issue.

Latest Tempo outages

Service disruptions in the EU region - 3 days ago
Partial Data Access Outage in the US region - 12 days ago
Tempo custom fields not displaying on Jira issues - about 1 month ago
production US region partial outage - about 2 months ago
Increase latency with integrations - 4 months ago

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