Outage in Tempo
Some users unable to use Tempo
Resolved Minor
May 12, 2026 - Started 4 days ago
- Lasted about 19 hours
Incident Report
Summary AI Generated
Some users on affected Tempo instances were unable to access the service and received "403 The app is not installed on this instance" errors, while other users on the same instances could access it normally. The issue affected Timesheets, Planner, and Cost Tracker components for 19.3 hours. Atlassian identified and fixed the root cause related to automation events, restoring access to affected instances.
Some users on affected instances are unable to use Tempo, while other users on the same instance are able to.
The affected users will see the error `403 The app is not installed on this instance` if they open the browser's network tab and look for the `/rest/api/3/mypermissions` being called.
We are investigating.
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Latest Updates ( sorted recent to last )
IDENTIFIED
4 days ago - at 05/13/2026 09:02AM
Atlassian reported overnight that they've identified and fixed a problem with automation events. We've confirmed on our side that affected instances should now again be able to access. According to Atlassian status page delays can be expected in processing events that have accumulated during the incident.
INVESTIGATING
4 days ago - at 05/12/2026 05:19PM
We are still working with Atlassian on identifying the root cause for this issue.
INVESTIGATING
5 days ago - at 05/12/2026 05:31AM
Some users on affected instances are unable to use Tempo, while other users on the same instance are able to.
The affected users will see the error `403 The app is not installed on this instance` if they open the browser's network tab and look for the `/rest/api/3/mypermissions` being called.
We are investigating.
Latest Tempo outages
Degraded performance - 9 days ago
Forge Migration Update - about 1 month ago
Data Processing Delays - Reporting Tools Affected - 2 months ago
Elevated API Errors - 3 months ago
Degraded performance - 5 months ago
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