Outage in Tempo
Degraded performance
Resolved Minor
May 08, 2026 - Started about 2 months ago
- Lasted about 8 hours
Incident Report
Summary AI Generated
Tempo experienced degraded performance for 7.9 hours, affecting the Timesheets, Planner, and Cost Tracker components primarily for customers in the us-east-1 region. The issue was caused by AWS backend system problems in that region, which Tempo worked with AWS Support to resolve. Service was fully restored once the underlying AWS infrastructure issues were addressed.
Status: We are currently investigating issues.
Impact: Some users may experience degraded performance.
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Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 05/08/2026 02:05PM
Together with AWS Support we were able to restore function to our backend systems that were affected by the outage. AWS continues to have degraded performance in the region, but we are now fully operational again. We will continue to monitor the situation.
INVESTIGATING
about 2 months ago - at 05/08/2026 10:26AM
We are still investigating a partial outage affecting Tempo for Jira Cloud, primarily impacting a subset of customers in the us-east-1 region.
AWS Health has reported a severe degradation in the relevant region. Their team is currently investigating our particular issue and we are waiting for an update from them.
INVESTIGATING
about 2 months ago - at 05/08/2026 07:00AM
Status: We are currently investigating issues.
Impact: Some users may experience degraded performance.
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