Outage in Tenable

Tenable Vulnerability Management / Tenable Security Center / Nessus: Plugin Updates causing agents to go offline

Major
December 31, 2024 - Started 4 days ago
Official incident page

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Outage Details

We are aware of and actively investigating an issue with agents going offline after plugin updates for certain users on all sites. Plugin updates have been temporarily paused. We will provide periodic updates as our engineers continue working on this issue.
Latest Updates ( sorted recent to last )
MONITORING about 24 hours ago - at 01/03/2025 11:35PM

We have resumed the plugin feed to allow plugin downloads once again. As a reminder Agent versions 10.8.0 and 10.8.1 have been disabled, however, the plugin feed will be available for all other supported agent versions.

Please see the following FAQ KB article for help with more information in identifying and resolving impacted agents:
https://community.tenable.com/s/article/FAQ-about-Plugin-Update-Issue-with-Nessus-Agent-10-8-0-10-8-1?language=en_US

We have created a KB to help resolve the issue using a GPO script:
https://community.tenable.com/s/article/How-to-Resolve-Nessus-Agent-10-8-0-and-10-8-1-Offline-Issues-using-Group-Policy?language=en_US

IDENTIFIED 1 day ago - at 01/03/2025 10:36PM

We have resumed the plugin feed to allow plugin downloads once again. As a reminder Agent versions 10.8.0 and 10.8.1 have been disabled, however, the plugin feed will be available for all other supported agent versions.

Please see the following FAQ KB article for help with more information in identifying and resolving impacted agents:
https://community.tenable.com/s/article/FAQ-about-Plugin-Update-Issue-with-Nessus-Agent-10-8-0-10-8-1?language=en_US

We have created a KB to help resolve the issue using a GPO script:
https://community.tenable.com/s/article/How-to-Resolve-Nessus-Agent-10-8-0-and-10-8-1-Offline-Issues-using-Group-Policy?language=en_US

IDENTIFIED 1 day ago - at 01/03/2025 05:29PM

We are targeting resuming the plugin feed by end of day today to allow plugin downloads once again.

The 10.8.2 agent release notes are available and include upgrade/downgrade notes with more details around the 10.8.0 and 10.8.1 offline agents issue and steps to bring those agents back online:
https://docs.tenable.com/release-notes/Content/nessus-agent/2025.htm#10.8.2

Agent versions 10.8.0 and 10.8.1 have be disabled and are no longer available for download.

IDENTIFIED 1 day ago - at 01/03/2025 01:03PM

The 10.8.2 agent release notes are available and include upgrade notes with more details around the 10.8.0 and 10.8.1 offline agents issue and steps to bring those agents back online:
https://docs.tenable.com/release-notes/Content/nessus-agent/2025.htm#10.8.2

Agent versions 10.8.0 and 10.8.1 have be disabled and are no longer available for download.

IDENTIFIED 1 day ago - at 01/03/2025 10:07AM

The 10.8.2 agent release notes are available and include upgrade notes with more details around the 10.8.0 and 10.8.1 offline agents issue and steps to bring those agents back online:
https://docs.tenable.com/release-notes/Content/nessus-agent/2025.htm#10.8.2

Agent versions 10.8.0 and 10.8.1 have be disabled and are no longer available for download.

IDENTIFIED 1 day ago - at 01/03/2025 07:38AM

The 10.8.2 agent release notes are available and include upgrade notes with more details around the 10.8.0 and 10.8.1 offline agents issue and steps to bring those agents back online:
https://docs.tenable.com/release-notes/Content/nessus-agent/2025.htm#10.8.2

Agent versions 10.8.0 and 10.8.1 have be disabled and are no longer available for download.

IDENTIFIED 2 days ago - at 01/02/2025 10:55PM

The 10.8.2 agent release notes are available and include upgrade notes with more details around the 10.8.0 and 10.8.1 offline agents issue and steps to bring those agents back online:
https://docs.tenable.com/release-notes/Content/nessus-agent/2025.htm#10.8.2

Agent versions 10.8.0 and 10.8.1 have be disabled and are no longer available for download.

IDENTIFIED 2 days ago - at 01/02/2025 10:27PM

The Tenable team is releasing version 10.8.2 of the Nessus Agent to fix an issue that may cause some 10.8.0 & 10.8.1 versions to go offline. The accompanying release notes will provided shortly with details for understanding the potential impact and options available to bring these agent instances back online

IDENTIFIED 2 days ago - at 01/02/2025 04:50PM

Tenable team is actively working on resolving the Plugin Compilation Issue discovered on Nessus Agent version 10.8.0/10.8.1:
-Nessus Agent for TVM, TSC and Nessus are downgraded from 10.8.0/10.8.1 to 10.7
-All plugin feed updates are disabled except:
-TVM Nessus Agent version lower than 10.8
-TVM linked Nessus Scanner (all versions)

IDENTIFIED 2 days ago - at 01/02/2025 04:28PM

Tenable team is actively working on resolving the Plugin Compilation Issue discovered on Nessus Agent version 10.8.0/10.8.1:
-Nessus Agent for TVM, TSC and Nessus are downgraded from 10.8.0/10.8.1 to 10.7
-All plugin feed updates are disabled except:
-TVM Nessus Agent <10.8
-TVM linked Nessus Scanner (all versions)

Impact:
Affected 10.8.0/10.8.1 agents will go offline upon plugin update. No host impact.

IDENTIFIED 2 days ago - at 01/02/2025 04:02PM

Tenable team is actively working on resolving the Plugin Compilation Issue discovered on Nessus Agent version 10.8.0/10.8.1:
-Nessus Agent for TVM, TSC and Nessus are downgraded from 10.8.0/10.8.1 to 10.7
-All plugin feed updates are disabled except:
-TVM Nessus Agent <10.8
-TVM linked Nessus Scanner (all versions)

IDENTIFIED 2 days ago - at 01/02/2025 01:57PM

Our engineering team is continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 01/02/2025 12:18PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 01/02/2025 05:06AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 01/01/2025 10:02PM

Our engineering team is continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 01/01/2025 04:55PM

Our engineering team is continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 01/01/2025 12:47PM

Our engineering team is continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 01/01/2025 12:46PM

Our engineering team continues to investigate this issue.

IDENTIFIED 4 days ago - at 01/01/2025 08:44AM

Our engineering team is continuing to work on a fix for this issue.

IDENTIFIED 4 days ago - at 01/01/2025 06:24AM

Our engineering team is continuing to work on a fix for this issue.

IDENTIFIED 4 days ago - at 01/01/2025 04:21AM

Our engineering team is continuing to work on a fix for this issue.

IDENTIFIED 4 days ago - at 01/01/2025 02:03AM

Our engineering team is continuing to work on a fix for this issue.

IDENTIFIED 4 days ago - at 12/31/2024 11:14PM

We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.

INVESTIGATING 4 days ago - at 12/31/2024 10:20PM

We are aware of and actively investigating an issue with agents going offline after plugin updates for certain users on all sites. Plugin updates have been temporarily paused. We will provide periodic updates as our engineers continue working on this issue.

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