Tenable One, Tenable Vulnerability Management, Cloud Security: Login and Platform Issues on UAE

We are continuing to address a significant infrastructure outage affecting AWS services in the UAE (uae01) region. Our engineering teams are working closely with the provider; however, a definitive Estimated Time of Recovery (ETR) is not yet available.

Immediate Workarounds: To restore your services as quickly as possible, we recommend the following:
* Provision New Container: Please contact your account team immediately to initiate the setup of a new container in Frankfurt.
* Cloud Scanners: To avoid timeouts, please update your scan configurations to utilize scanners in an alternative active region.

If you have additional questions, please contact your account team.

AWS services in the UAE region (uae01) continue to be severely disrupted due to infrastructure failures. As AWS has not provided any new information on their recovery efforts, we anticipate it may be a significant amount of time before AWS restores full service in the UAE region.
Our priority is to help customers get back online quickly by setting up a new, no-cost container in our supported region in Frankfurt, Germany.  This would be a fresh instance as back up data is not accessible from UAE and migration of data is not possible at this time. To begin this process, please reach out to, or respond to outreaches from, your account team.

In addition, UAE-based cloud scanners will experience timeouts; users should update scan configurations to utilize a different region's cloud scanner.

We will provide updates as new information becomes available. If you have additional questions, please contact your account team.

AWS services in the UAE region (uae01) continue to be severely disrupted due to infrastructure failures. Following the recommendation from AWS to move workloads out of the region, impacted Tenable customers in uae01 have been offered alternative hosting in the EU. UAE-based cloud scanners will experience timeouts; users should update scan configurations to utilize a different region's cloud scanner. AWS has not yet provided an estimated time of recovery. We will update as new information becomes available.
If you have additional questions, please contact your account team.

AWS services in the UAE region (uae01) continue to be severely disrupted due to infrastructure failures. Following the recommendation from AWS to move workloads out of the region, impacted Tenable customers in uae01 have been offered alternative hosting in the EU. UAE-based cloud scanners will experience timeouts; users should update scan configurations to utilize a different region's cloud scanner. AWS has not yet provided an estimated time of recovery. We will update as new information becomes available.
If you have additional questions, please contact your account team.

Our cloud provider continues to work on restoring the underlying facilities in the region. We will provide updates as the recovery progresses.

Our cloud provider continues to work on restoring the underlying facilities in the region. We will provide updates as the recovery progresses.

Our cloud provider continues to work on restoring the underlying facilities in the region. We will provide updates as the recovery progresses.

Our cloud provider continues to work on restoring the underlying facilities in the region. We will provide updates as the recovery progresses.

Our cloud provider continues to work on restoring the underlying facilities in the region. We will provide updates as the recovery progresses.

Our cloud provider continues to work on restoring the underlying facilities in the region. We will provide updates as the recovery progresses.

Our cloud provider continues to work on restoring the underlying facilities in the region. We will provide updates as the recovery progresses.

Our cloud provider continues to work on restoring the underlying facilities in the region. We will provide updates as the recovery progresses.

We are aware of and actively investigating login and performance issues currently impacting all functionality on site UAE01. Scans utilizing UAE Cloud Scanner group are also affected and will be aborted. Our cloud provider has identified the cause of the problem and is working to implement a fix for the issue. We continue working closely with our cloud service provider and we will provide periodic updates as our engineers continue working on this issue.

We are aware of and actively investigating login and performance issues currently impacting all functionality on site UAE01. Scans utilizing UAE Cloud Scanner group are also affected and will be aborted. Our cloud provider has identified the cause of the problem and is working to implement a fix for the issue. We continue working closely with our cloud service provider and we will provide periodic updates as our engineers continue working on this issue.

We are aware of and actively investigating login and performance issues currently impacting all functionality on site UAE01. Scans utilizing UAE Cloud Scanner group are also affected and will be aborted. Our cloud provider has identified the cause of the problem and is working to implement a fix for the issue. We are working closely with our cloud service provider and we will provide periodic updates as our engineers continue working on this issue.

We are aware of and actively investigating login and performance issues currently impacting all functionality on site UAE01. The issue is related to an ongoing incident with our cloud service provider. We are working closely with our cloud service provider and we will provide periodic updates as our engineers continue working on this issue.

We are continuing to investigate this issue.

We are aware of and actively investigating latency issues that are impacting Tenable for users on our UAE site. The issue is related to an ongoing incident with our cloud service provider. We will provide periodic updates as our engineers continue working on this issue.

We are continuing to investigate this issue.

We are aware of and actively investigating latency issues that are impacting Tenable.VM for users on our UAE site. We will provide periodic updates as our engineers continue working on this issue.