Tenable experienced a major service incident where customers encountered errors when using Asset/Search functions across multiple global data centers including US, European, Asian, and other regional components. The issue lasted 4 hours before engineers identified the root cause, implemented a fix, and fully resolved the problem. All affected components were restored to normal operation after a brief monitoring period to ensure stability.
The issue has been resolved. We are sorry for the disruption and inconvenience.
We have implemented a fix for the issue and are monitoring the recovery.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
We are continuing to investigate this issue.
We are aware of and actively investigating customers seeing errors with Asset/Search functions. We will provide periodic updates as our engineers continue working on this issue.
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