Outage in Tenable
Tenable Vulnerability Management: Errors downloading export files via email Links
Resolved MinorIncident Report
Summary AI Generated
Tenable Vulnerability Management experienced a 33.5-hour incident where users across multiple regions (US-4A, US-2B, US-5A, IN01, JP01, SING) were unable to download export files via email links, receiving "file has expired" errors. The engineering team identified the root cause and deployed a fix, which was confirmed resolved on August 18, 2026. Users with export links generated in the 3 days prior to the fix were advised to re-run their exports to obtain fresh, working download links.
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
Components affected
Tenable US-4A Tenable IN01 Tenable US-2B Tenable US-5A Tenable JP01 Tenable SINGTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 08/18/2026 03:34PM
This incident has been resolved.
MONITORING
10 days ago - at 08/18/2026 08:30AM
We have implemented a fix for the issue and are monitoring the recovery. Customers who downloaded export links generated during the 3 days before this fix and still see a "file has expired" error should re-run the export to get a fresh, working link
MONITORING
10 days ago - at 08/17/2026 11:19AM
We have implemented a fix for the issue and are monitoring the recovery. Customers who downloaded export links generated during the 3 days before this fix and still see a "file has expired" error should re-run the export to get a fresh, working link
IDENTIFIED
11 days ago - at 08/17/2026 08:33AM
We are continuing to work on a fix for this issue.
IDENTIFIED
11 days ago - at 08/17/2026 06:08AM
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
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