Outage in Tenant Turner

CodeBox API unable to generate new codes

Resolved Minor
December 29, 2022 - Started almost 3 years ago
Official incident page

Incident Report

The CodeBox API is intermittently not responding, thus we are unable to generate one-time codes at this time. Codes that have previously been generated will be sent to prospective tenants. Requests for new codes that cannot be generated while the CodeBox API is down will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. The CodeBox technical team is investigating.

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/29/2022 06:04PM

CodeBox identified the source of the non-responsiveness and corrected it.

INVESTIGATING almost 3 years ago - at 12/29/2022 05:03PM

The CodeBox API has resumed responding to code generation requests. While this issue is resolved, we'll continue to monitor. Please reach out to our support team if you experience anything unexpected. Thank you!

INVESTIGATING almost 3 years ago - at 12/29/2022 02:52PM

The CodeBox API is intermittently not responding, thus we are unable to generate one-time codes at this time. Codes that have previously been generated will be sent to prospective tenants. Requests for new codes that cannot be generated while the CodeBox API is down will be put into a queue. Once the CodeBox API has recovered, prospective tenants will be notified to schedule their viewings and get new codes.

The CodeBox technical team is investigating.

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