Outage in Tenant Turner

SentriLock API Outage

Resolved Major

May 30, 2024 - Started almost 2 years ago - Lasted 30 minutes
Official incident page

Incident Report

SentriLock is currently experiencing a code generation error, thus Tenant Turner is unable to generate new one-time codes at this time. If a self-access viewing was already scheduled before this outage, tenant leads should still be able to access the rental with their one-time code. Requests for new codes that cannot be generated while the SentriLock API is down will be put into a queue. Once the SentriLock API has recovered, prospective tenants will be notified to schedule their viewings and get new codes. SentriLock acknowledged the outage and is working to resolve the issue.

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 05/30/2024 09:22PM

This incident has been resolved.

IDENTIFIED almost 2 years ago - at 05/30/2024 09:09PM

SentriLock is currently experiencing a code generation error, thus Tenant Turner is unable to generate new one-time codes at this time. If a self-access viewing was already scheduled before this outage, tenant leads should still be able to access the rental with their one-time code.

Requests for new codes that cannot be generated while the SentriLock API is down will be put into a queue. Once the SentriLock API has recovered, prospective tenants will be notified to schedule their viewings and get new codes.

SentriLock acknowledged the outage and is working to resolve the issue.

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