Outage in Textline

Recurring 'Unauthorized Action' Error Blocking Account Access

Resolved Minor
October 03, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

Some customers are seeing a recurring “Unauthorized action. Please reload to continue” error, preventing account access. Textline engineering is aware of the affected accounts and is actively working to resolve.
Components affected
Textline Web Application

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/03/2025 11:05PM

This incident has been resolved. If you still experience the issue, clearing your browser cache has been a proven solution.

MONITORING about 1 month ago - at 10/03/2025 10:20PM

A fix has been implemented and we are monitoring for results.

INVESTIGATING about 1 month ago - at 10/03/2025 07:02PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 10/03/2025 07:01PM

Some customers are seeing a recurring “Unauthorized action. Please reload to continue” error, preventing account access. Textline engineering is aware of the affected accounts and is actively working to resolve.

Latest Textline outages

Twilio Messaging Latency - about 1 month ago
Textline Application Latency - about 1 month ago

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