Outage in Textlocal

Degraded Inbound SMS Performance and Delivery Receipting

Resolved Minor
November 28, 2024 - Started 11 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating reports of MO traffic intermittently not reaching our platform from our suppliers for some SMS sent to UK virtual mobile numbers today. We are working with our suppliers to troubleshoot this issue. Impacted SMS sent to hosted UK virtual numbers should queued and will be delivered asap.
Components affected
Textlocal UK Delivery Receipting Textlocal UK Inbound Messages

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/28/2024 02:16PM

We have seen no repeat of this issue. This is issue is now considered resolved.

MONITORING 11 months ago - at 11/28/2024 10:54AM

Our suppliers have remedied this issue with the UK network for the impacted VMN's.
Any MO SMS sent but not received to one of our hosted UK Virtual Mobile numbers, was queued at the network level and is now making its way into Messenger.

We will continue to monitor but are confident this issue is now resolved.

INVESTIGATING 11 months ago - at 11/28/2024 10:03AM

We are currently investigating reports of MO traffic intermittently not reaching our platform from our suppliers for some SMS sent to UK virtual mobile numbers today. We are working with our suppliers to troubleshoot this issue. Impacted SMS sent to hosted UK virtual numbers should queued and will be delivered asap.

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