Outage in Textlocal

Degraded Inbound SMS Performance and Delivery Receipting

Resolved Minor
November 29, 2024 - Started 11 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating an issue around MO traffic intermittently not reaching our platform from our suppliers for some SMS sent to UK virtual mobile numbers. Our suppliers are investigating this issue with the UK networks. Impacted SMS sent to hosted UK virtual numbers are being queued, and delivered. Users impacted will see some slight delay in MO traffic being received. Updates to follow.
Components affected
Textlocal UK Inbound Messages

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/29/2024 05:54PM

A change has been made at the UK network level and we are now seeing consistent and timely MO traffic reaching Messenger. We will continue to monitor but are confident this issue is now resolved.

MONITORING 11 months ago - at 11/29/2024 03:41PM

The investigation is still ongoing between our suppliers and the UK networks. We are continuing to monitor.
Updates to follow.

MONITORING 11 months ago - at 11/29/2024 12:34PM

The investigation is still ongoing between our suppliers and the UK networks. We are continuing to monitor.
Updates to follow.

MONITORING 11 months ago - at 11/29/2024 09:54AM

We are currently investigating an issue around MO traffic intermittently not reaching our platform from our suppliers for some SMS sent to UK virtual mobile numbers. Our suppliers are investigating this issue with the UK networks. Impacted SMS sent to hosted UK virtual numbers are being queued, and delivered. Users impacted will see some slight delay in MO traffic being received.

Updates to follow.

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