Outage in Textlocal

Degraded Email2SMS to SMS Performance

Resolved Major
February 13, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue where email sent on our Email2SMS service is not being processed to an SMS send. We are observing the emails being received into our network at which point they being queued for processing. Updates to follow.
Components affected
Textlocal Email2SMS
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/13/2025 01:53PM

Email2SMS is continuing to process correctly.

MONITORING 3 months ago - at 02/13/2025 01:05PM

We have identified the issue and put in place a solution. We are now seeing Email2SMS processing correctly.

INVESTIGATING 3 months ago - at 02/13/2025 01:01PM

We are currently investigating an issue where email sent on our Email2SMS service is not being processed to an SMS send.
We are observing the emails being received into our network at which point they being queued for processing.
Updates to follow.

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